Please return items as-new and unworn — indoor try-on only (ideally on carpet).

Include the shoebox, dust bags, tags/labels, and proof of purchase.

1. Log in to your account → Orders → Request a return (or use the link in your email).
   
2. Pack securely (please don’t tape/write on the shoebox).
   
3. Use the return label we provide (if applicable) or a tracked service of your choice.
   Please wait for approval before sending your parcel.
   

Yes. For full-price items within Australia, we cover the first approved size exchange. We’ll provide a prepaid return label and ship your replacement pair free once your return is received and approved.

For sale items, we also offer exchange. Return postage is at the customer’s expense.

For international exchanges, we’ll cover the shipping cost to send your replacement pair, but return postage back to us is the customer’s responsibility.

For approved size exchanges on full-price items within Australia, we provide a prepaid return label for the first exchange and ship your replacement pair free.

For sale items, change-of-mind returns, and refund requests, return postage is at the customer’s expense. If we provide a return label for convenience, the label cost will be deducted from your refund.

For international returns, return postage is the customer’s responsibility.

If we’ve sent an incorrect or faulty item, we’ll cover reasonable return costs in line with the ACL.

• Gift cards: Not returnable.
• Final Sale items: Not returnable for change of mind. If the item is faulty, you’re entitled to a remedy under the ACL.